Returns & Exchanges
We want you to love your Timbuk2 gear, so we offer a 30-day return window for all items in original, unused condition. Please note that custom bags are final sale and cannot be returned or exchanged.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase.
2
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by the portal.
3
Pack Your Bag
Place your unused gear in its original packaging or a secure box and affix the return shipping label to the outside.
4
Ship and Track
Drop your package off at any authorized shipping location and keep your tracking number until your refund is processed.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing